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Terms and Conditions

1. Scope of application

The following General Terms and Conditions apply to all orders made via our online shop.

2. Conclusion of the contract.

The contract is concluded with Sowieso (owner Mairame Sow).

With the placement of the products in the online shop, we make a binding offer to conclude a contract on these items. You can first place our products in the shopping cart basket without any obligation and correct your entries at any time before submitting your binding order, by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button and accepting the offer for the goods contained in the shopping cart.

You will receive a confirmation email immediately after sending the order.

A binding contract may also be concluded beforehand as follows:

  • If you chose (SEPA) direct debit, the contract concludes with the date of receipt of the notification.
  • If you have selected the payment method Paypal, the contract will come into effect at the time of your confirmation of the payment order to Paypal.

The languages available for the conclusion of the contract are German and English.

3. Shipping

We deliver your order free of charge throughout Switzerland. Shipping outside of Switzerland is subject to a charge. The corresponding fees can be found with the products.

For shipments outside of Switzerland, we draw your attention to the fact that customs duties and local VAT are levied depending on the country. The payment of these charges is at your expense and is necessary in order to have your order forwarded to you by Customs upon arrival.

All orders will be shipped 2 to 4 working days after receipt of payment. Our preferred Delivery Partner Swiss Post. Deliveries within Switzerland usually arrive (at the post office) 2 to 5 days after placing the order.

The delivery time for deliveries outside Switzerland depends on your country of residence. Normally it should not take longer than 10 working days.

4. Payment

The following payment methods are available in our shop:

  • Payment in advance: If you select the payment method ‘Prepayment’, we will give you our bank details in the order confirmation and deliver the goods after payment has been received.
  • Credit card: We accept VISA, Mastercard, Discover and American Express credit cards.
  • Paypal: Registered users can pay the invoice amount via the online provider Paypal. For new users, first sign-up for a Paypal account and then confirm the payment order. Further information is available during the order process.

5. Return

If you are not completely satisfied with your product, just send it back to us in an unused condition and with the original packaging intact within 7 days. Please inform us via email if you wish to return a product.

Once we receive the product, we will refund the value of the product, but not the shipping costs. All products must be returned in their original packaging and neither the product nor the packaging must be damaged. Otherwise, reimbursement will not be possible.

The cost of the return must be borne by you, and the products will remain your responsibility until they reach us. Please make sure you pack the products appropriately to prevent damage during transport

6. Data protection

If you place an order with us, certain personal information will be requested. You must provide your contact information (such as name, email and delivery address) and payment information (such as your Paypal account). We need this information to execute your order.

All the information you provide us with will only be needed to provide you with the best possible shopping experience. All personal data will be treated confidentially.

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